This Messaging Privacy Policy describes the information Upkeep Med Spa collects when you message us on Instagram Direct or Facebook Messenger. It applies to conversations with the Upkeep Med Spa Instagram or Facebook page, including conversations handled by our automated messaging app.
This policy covers messaging data only. For information we collect on our website, see our Upkeep Med Spa Privacy Policy.
What we collect
When you message us on Instagram or Facebook, we may collect:
- Your name
- Your username or profile ID
- The text of your messages
- Any contact information you choose to share, such as a phone number or email address
Why we collect it
We use this information to answer your questions and help you book appointments, including sending you booking links.
How we share information
We do not sell this information, and we do not use it for purposes unrelated to answering your messages and helping you book.
We share it only with:
- Service providers who help us operate our messaging and booking tools
- Meta, as the platform that provides Instagram and Facebook Messenger
How long we keep it
We keep this information only as long as needed to respond to your messages and help with booking.
Please do not share medical details in messages
Please do not send medical details or other sensitive health information in Instagram or Facebook messages. Direct messages are not the right place for that information.
How to request deletion
If you would like us to delete the messaging data we have about you, please see our Data Deletion Instructions.
Contact
If you have questions about this policy or about the information we collect from messages, email us at lizzy@upkeepventures.com.