UPKEEP Cancellation Policy
At UPKEEP, we understand that plans can change. However, to ensure the efficient use of our resources and maintain high-quality service, all cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment. Any cancellation or rescheduling made within 24 hours of your appointment will incur a cancellation fee of $200.
Complimentary consultations: Your consultation is always free, with no obligation to book a treatment. Because a consultation still reserves a dedicated block of a provider’s time, the same 24-hour notice applies. The $200 fee is charged only for a no-show or a cancellation or change made within 24 hours, and it covers the reserved time slot, not the consultation itself. Cancel or reschedule at least 24 hours ahead and you’ll never be charged.
By scheduling an appointment with UPKEEP, you agree to these terms.
For any questions or further clarification, please contact our customer service team at customerservice@upkeepmedspa.com.